Pinnacle Privacy Policy

Pinnacle operates the online gaming and sports betting platform at pinnacle.ad. As part of running this platform, we collect and process personal information about our players. This Privacy Policy explains what that information is, why we need it, how we use it and what your rights are in relation to it.

We understand that privacy is important — especially when financial transactions are involved. Every deposit and withdrawal you make through JazzCash, Easypaisa, Raast or bank transfer generates data, and we take our responsibility to handle that data properly very seriously.

This policy applies to all users of the Pinnacle platform regardless of whether you access it via desktop, mobile browser or any other device. It covers data collected during registration, during active gameplay, during payment processing and during any interaction with our customer support team.

By using Pinnacle, you acknowledge that you have read this Privacy Policy. If you do not agree with any part of it, you should not use the platform.

We collect information in two main ways: information you provide directly to us, and information that is generated automatically when you use the platform.

Information you provide directly:

• Registration details: Full name, date of birth, email address, phone number and any other details required to create a Pinnacle account.
• Identity verification documents: A copy of a government-issued ID such as a national identity card (CNIC), passport or driving licence, and proof of address where required.
• Payment information: Details related to the payment channel you use — for example, your JazzCash or Easypaisa mobile number, bank account details or card information. Full card numbers are never stored by Pinnacle directly.
• Support communications: Any messages, emails or chat records you send to our support team, including account queries, complaints and feedback.
• Preferences and settings: Responsible gaming limits, notification preferences and account settings you configure within the platform.

Information collected automatically:

• Device and technical data: Device type, operating system, browser version and screen resolution.
• IP address and location: Your IP address is logged each time you access the platform. This helps with fraud detection and security monitoring.
• Usage data: Pages visited, games played, bets placed, session duration and interactions with platform features.
• Cookies and tracking data: Information stored via cookies and similar technologies when you browse the platform. See the Cookies section below for full details.

Summary of data categories we collect:

Pinnacle uses the personal information it collects for specific, legitimate purposes. We do not use your data in ways that are unrelated to the operation of the platform or the services we provide.

• Account management: To create, maintain and secure your player account, including verifying your identity and age before and after registration.
• Service delivery: To allow you to deposit PKR, place bets on cricket, PSL, T20 and other sports markets, play casino and slot games, fish games and access all other platform features.
• Payment processing: To facilitate PKR deposits and withdrawals through your chosen channel — JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets.
• Fraud prevention and security: To detect suspicious activity, prevent unauthorised account access, identify multi-accounting and protect the integrity of the platform.
• Customer support: To respond to your queries, resolve account issues and process complaints in a timely manner.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to apply self-imposed limits you set on your account.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players use the platform and identify areas for improvement.
• Communications: To send you account notifications such as deposit confirmations, withdrawal updates, bonus alerts and security alerts. We do not send marketing messages without your consent.

Every time you make a PKR deposit or request a withdrawal on Pinnacle, a transaction record is generated. This includes the amount, the date and time, the payment channel used and the status of the transaction. These records are kept for the purposes of account management, dispute resolution and fraud detection.

Pinnacle works with trusted third-party payment processors to handle transactions through JazzCash, Easypaisa, Raast and other supported channels. When you make a payment, some of your information — such as your registered mobile number or account reference — is shared with the relevant payment provider in order to complete the transaction. This sharing is necessary and limited to what is required for the payment to be processed.

• Pinnacle does not store full debit or credit card numbers on its own servers. Card transactions are handled by certified payment processors.
• Your JazzCash or Easypaisa mobile number is stored as part of your payment profile to facilitate faster withdrawals to the same channel.
• Transaction records are retained for a minimum period in line with standard financial recordkeeping requirements.
• Third-party deposits — payments made from an account not registered in your name — are not accepted and will be returned to the source.

Pinnacle does not sell, rent or trade your personal information to third parties. We share data only where necessary and only with parties who are bound by appropriate confidentiality and data protection obligations.

We may share your data with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processing services — to complete your PKR transactions.
• Identity verification providers: Third-party services that assist with age and identity checks during account registration or before large withdrawals are processed.
• Fraud and security services: Specialised providers that help Pinnacle detect suspicious activity, multi-accounting and potential money laundering.
• Technology providers: Companies that provide platform infrastructure, hosting, game software and analytics tools — all of whom are contractually bound to protect your data.
• Legal and regulatory authorities: Where Pinnacle is required by law or by a valid legal process to disclose information. We will notify you if we are legally permitted to do so.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. We do not authorise third parties to use your data for their own marketing or commercial purposes.

Pinnacle uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit the platform. Some cookies are essential for the platform to function; others are used for analytics and performance monitoring.

Types of cookies we use:

• Essential cookies: Required for the platform to operate — for example, maintaining your login session and remembering your language or currency preferences.
• Security cookies: Used to detect fraud and protect your account — for example, identifying unusual login patterns or flagging access from new devices.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, how long sessions last and where players encounter issues. This data is aggregated and anonymised.
• Preference cookies: Remember choices you make on the platform — such as responsible gaming limits you have set or notification preferences.

Most browsers allow you to control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Pinnacle platform — for example, you may need to log in again on each visit if session cookies are blocked.

Protecting your personal information is a core responsibility for Pinnacle. We implement technical and organisational measures designed to prevent unauthorised access, disclosure, loss or destruction of the data we hold.

• Encryption in transit: All data transmitted between your browser or app and Pinnacle's servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Encrypted storage: Sensitive data — including passwords and payment references — is stored in encrypted form. Passwords are hashed and are never stored or visible in plain text.
• Access controls: Access to personal data within Pinnacle's systems is restricted to authorised personnel who need it to carry out their duties. All internal access is logged.
• Monitoring: We actively monitor our systems for signs of intrusion, unusual access patterns and potential data breaches.
• Incident response: In the unlikely event of a data breach that affects your personal information, Pinnacle will notify affected users as quickly as reasonably practicable and take immediate steps to contain and remediate the breach.

While Pinnacle takes all reasonable precautions, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password, do not share your login details and contact support immediately if you suspect any unauthorised access to your account.

Pinnacle retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and financial recordkeeping obligations.

• Active accounts: Your personal data is retained for the full duration of your relationship with Pinnacle as an active player.
• Closed accounts: Following account closure, certain data — including identity verification records and transaction history — is retained for a minimum period in line with standard financial and compliance requirements.
• Support records: Communications with the customer support team are retained for a reasonable period to assist with dispute resolution and quality assurance.
• Analytics data: Aggregated, anonymised usage data that cannot be linked back to an individual may be retained indefinitely for platform improvement purposes.

When data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a user of Pinnacle, you have rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe.

• Right of access: You can request a copy of the personal data Pinnacle holds about you.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. You can update most account details directly via your account settings.
• Right to erasure: You can request that we delete your personal data. Note that this right is subject to legal retention obligations — for example, we may be required to retain transaction records for a minimum period regardless of a deletion request.
• Right to restriction: In certain circumstances you can ask us to temporarily restrict the processing of your data while a complaint or query is being resolved.
• Right to object: You can object to the processing of your data for certain purposes, such as direct marketing communications.
• Right to data portability: You can request a copy of your data in a commonly used machine-readable format.

Pinnacle is strictly an adult platform. Registration and use of the platform is only permitted for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18.

If we discover that an account has been created by or on behalf of a minor, the account will be closed immediately, any funds held will be dealt with in accordance with our Terms and Conditions, and any personal data collected will be deleted as promptly as possible.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered on Pinnacle, please contact our support team immediately so that we can take appropriate action.

Pinnacle may update this Privacy Policy from time to time to reflect changes in how we operate, changes to the services we offer or changes in applicable requirements. When updates are made, the revised policy will be published on this page with an updated date at the top.

We encourage you to review this page periodically to stay informed about how your personal information is handled. If a change is significant, we will make reasonable efforts to notify registered players — for example, via an account notification or an update displayed on the platform homepage.

Continued use of the Pinnacle platform after any update to this policy constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal information is being handled, please get in touch with the Pinnacle support team.

You can reach us through the live support chat available on the platform, or by emailing us directly. Our support team is available 24 hours a day, 7 days a week, and we aim to respond to all privacy-related queries promptly and thoroughly.

For general account assistance, responsible gaming support or payment queries, you can also visit our FAQ page or read our Terms and Conditions for further information about how the platform operates.